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Home » Online Shopping FAQ

Online Shopping FAQ

Sometimes this email may take some time to come through. Please wait at least 15 minutes and ensure you check your Spam/Junk folder. Try searching for online@panzers.co.uk and ensure you add it to your contacts. Sometimes this happens because customers have misspelled their email address at checkout. If you still do not receive a confirmation email, please contact us at online@panzers.co.uk.

We really want to hear your ideas for our online grocery shop, so we have created a suggestion box during the checkout process. We’d love to hear from you with feedback on your shopping experience and to share your wish lists of items to add to our online shopping list.

Unfortunately not. Once you’ve received a confirmation email it is not possible for us to make any amendments. Do make a note and add to your next order!

In your confirmation email you will see the date your order will be delivered or ready for collection.  

Our drivers plan their daily deliveries along the fastest and most efficient routes possible. At present, we are not able to take requests for delivery slots or give information as to exactly what time your delivery will be with you. We apologise for any inconvenience this causes but we are working towards offering delivery slots in the future.

Panzer’s home-delivery is charged at £5.

We currently deliver to the following postcodes:
W1, W2, W8, W9, W10, W11, W12, W14, WC1, WC2, SW1, SW3, SW5, SW7, SW10, N1, N2, N1C, N5, N6, NW1, NW2, NW3, NW5, NW6, NW8, NW10, NW11, E1W, EC1, EC2, EC3, EC4

Local delivery costs £5 and nationwide delivery costs from £7.50.

Yes, we do. Place your order online and click on the COLLECTION option. Your shopping will be ready for collection from 2pm on your given day.

Panzer’s vans are refrigerated. Your shopping will be kept chilled if you’re collecting in store.

If you are an account customer looking to add your shopping order to your account, please call the store or email shop@panzers.co.uk.

If something is missing from your online order, please email online@panzers.co.uk with the details of what is missing/damaged along with your order number and we can rectify.

For the time being, we are focussing on groceries, but we shall be making other items available online very soon.

Unfortunately we cannot accept returns on perishable produce unless faulty or damaged. Please contact us within 24 hours of receipt of your delivery if you intend to return unopened non-perishable food items. All returns must be accompanied by a valid receipt. During Covid-19 we are not able to accept any returns of any nature.

To allow timely delivery and to support our whole community, we can only accept a certain number of online orders per day. We also need to limit the number of larger bulky items, such as bottled water, per order.

Please let the member of our team at the front (automatic sliding) doors know and they will bring your order to you.  There is no need for you to stand in the queue.

Yes.  As our hampers are all made to order, your delivery date will have been updated to reflect this.

Our fresh bakery products such as bagels, challah and sourdough are not available for nationwide delivery as we believe products such as these should arrive to you fresh and on the day of baking. 

Next day delivery is available if you live in our local delivery area.  You can check your postcode for local delivery on our site.

The simplest way is to first order your online groceries and hamper separately.  This way you are able to send your gift directly to your friend or family member along with a personal message, too.

Unique Store Notice

DELIVERY ZONE INFORMATION

Local London Delivery

Due to the nature of our range, some items can only be delivered within the London area. If your order containers any flowers or fresh fruit then you will need to live locally to be able to have it delivered. Sushi is delivered within a 3 mile radius of our store.

Nationwide Delivery

All other goods can be delivered nationwide (excluding Highlands and Islands) via our partner couriers. There is a slightly larger delivery cost for this service outside of London.

Collection In Store

Everything on the store can be ordered for collection from our store. Orders must be picked up on your chosen collection date, and can be picked up from the store between the hours of 9am – 6pm, seven days a week. If your order was placed online, please bring your order confirmation when collecting.

Certain goods can be sent overseas, please call for more information.

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